Return or exchange the orders within 7 days of delivery
Easy Returns
It usually takes 3-7 business days* for your package to be delivered.
Fast Shipping
All the clothing products are made from 100% premium quality fabric.
Premium Quality
Highly Secured SSL-Protected Payment Gateway.
100 % Secure Payment
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General questions
IS CASH ON DELIVERY (COD) AVAILABLE?
Yes, COD is available for orders below INR 2000 on all serviceable pincodes.*
HOW TO PLACE AN RETURN / EXCHANGE REQUEST?
Visit the Place your Return / Exchange Request section on the website or to raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
Please note that the Return/Exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.
In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The order usually takes 2-5 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please get in touch with us on:
Instagram: @offaxis.in
Whatsapp :+91 6355409839
HOW WOULD I KNOW IF MY ORDER IS PLACED?
You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.
HOW CAN I CANCEL AN ORDER?
You can cancel you order within 6 hours of placing the order via Whatsapp.
DO WE SHIP OUTSIDE INDIA?
At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.